support_key

More Questions?

If you didn't find an answer to your question, feel free to contact us

Frequently Asked Questions


About Tempo in Motion


Q: What is Tempo in Motion?

A: Tempo in Motion is the MP3 Rhythm and Tempo System for Sports Training. We combine scientifically engineered music and tools designed to determine and perfect your tempo and rhythm. Our company has developed software and a unique system with the feedback and support of many sports professionals.

Q: What benefits have been reported?

A: Here are some benefits that golfers and golf coaches have reported:

  • Improved motion sequence
  • Consistency
  • Good rhythm
  • More power
  • Longer distance
  • Better swing plane
  • Concentration/ focus
  • Less stress
  • More drive
  • Improved accuracy
  • More fun at the range

Q: Who is behind Tempo in Motion?

A: Tempo in Motion was created by professional drummer and avid sports enthusiast Mike Boyko. Please check the Newsroom to know more about our story.


Tempo and Rhythm


> Back to top

Q: Why do I need tempo and rhythm?

A: If you don't have good tempo - or rhythm - you don't have a game. It's that simple.

Q: What is the difference between tempo and rhythm?

A: Tempo is the pace of your movement. In golf, it is the speed of your full swing, putting stroke, and short game shots. Rhythm helps organize physical movement in time. It is the measured flow of the different parts of the movement.

Q: Should I tell my Coach about Tempo in Motion?

A: Absolutely. Tempo and rhythm are a main part of basic training, along with mechanics and sports psychology. Many top coaches have already adopted the Tempo in Motion system.


Membership Plans


> Back to top

Q: What are the different subscription plans?

A: You can chose between the following plans:

  • Basic
    3 Tempo Tunes per month
    Rollover Tunes
    Tempo Finder
    US$9.95/month
  • Premium
    5 Tempo Tunes per month
    Rollover Tunes
    Tempo Finder
    Tempo Analyzer
    2 Videos (Storage)
    US$14.95/month
  • Pro
    7 Tempo Tunes per month
    Rollover Tunes
    Tempo Finder
    Tempo Analyzer
    6 Videos (Storage)
    US$19.95/month

Q: Which payment methods does Tempo in Motion accept?

A: We accept credit cards issued by Visa, MasterCard, American Express, and Discover. We also accept Visa and MasterCard debit cards. Unfortunately, we are unable to accept Paypal, checks, money orders or purchase orders.

Q: How do I upgrade or downgrade my membership?

A: Sign in to your account, click the 'My Account' link at the top left corner of the page, and select 'Change Subscription' at the bottom of the 'My Subscription' section. You will be able to choose a new subscription plan. Just follow the prompts.

Q: How do memberships work?

A: Tempo in Motion memberships are subscriptions recurring on a monthly base. You can cancel your membership anytime. You are only committed until the end of your billing period.


Service Features


> Back to top

Music

Q: What are Tempo Tunes?

A: Tempo Tunes are audio tracks engineered to fit the tempo of sports movements, including golf swings and shots. They are comprised of voice prompts, rhythmic patterns ("Click Patterns") and instrumental music in many genres and speeds.

Q: How do Tempo Tunes work?

A: Tempo Tunes help you make every movement in the right sequence at the right tempo. Here is how to proceed:

  1. Test your tempo with our online software applications
  2. Choose music for your tempo from a variety of genres by independent artists
  3. Download your favorite tunes to your computer and upload them to your iPod®, MP3 player, or smartphone. Take your Tempo Tunes with you to the golf course or range. Use them to warm up, practice and build focus before your next round of golf.

You can also create playlists for your practice. Some playlists examples are:

  • By genre
  • For full swing
  • For putting practice
  • For short game (chip, pitch, sand, flop)
  • Pre-game warm-up
  • Tournament conditioning

Q: Can I stream my Tempo Tunes?

A: Yes. You can stream your Tempo Tunes and playlists directly from your smartphone or MP3 player with Internet access (such as iPod Touch®). Our website is accessible from any Wi-Fi, or 3G+ network.

Q: What is Tempo in Motion's music selection like?

A: Our music library is continuously expanding. The best independent artists worldwide compose it. You can choose from a wide variety of genres, such as classical, country, rock, jazz, world, hip-hop, and more.

Q: Why is the music instrumental?

A: Our selection is instrumental. Research shows that listening to instrumental music significantly improves performance as opposed to vocal music.

Q: What are Rollover Tunes?

A: If you don't use your allocated Tempo Tunes within a month, they will roll over from month to month for up to 12 billing periods. Tempo Tunes are considered used if you select them and add them to your library within your Tempo in Motion account.

Q: Where can I see my Rollover Tunes status?

A: To see how many Rollover Tunes you have accumulated, click on the 'My Account' link at the top left corner of the page and check the last line under 'Account Status.'

Tempo

Q: How do I test my tempo?

A: Use our Tempo Finder or, if you have a 'Premium' or 'Pro' plan, use our popular Tempo Analyzer. Just login to your account, select 'Test Your Tempo' on the navigation bar, and follow the instructions to test each of your full swing, putting stroke and short game shots.

Q: What is the Tempo Finder?

A: The Tempo Finder is an online software application containing audio and video content. It allows you to compare and match your own golf swing, putting stroke, and short game shots to that of the many different speeds of movement displayed in the application. Tempo in Motion uses a proprietary measurement system that allows you to easily remember your tempo. Once you identify which tempo fits your movement best, you can select music for your tempo from the Tempo Tunes library.

Q: What is the Tempo Analyzer?

A: The Tempo Analyzer is an online software application that gives you a more accurate calculation of your tempo.It allows you to upload a short video of your own golf swing (full swing, putting stroke, or short game shot), lets you trim the section to analyze, and allows you to calculate your tempo. Tempo in Motion uses a proprietary measurement system that allows you to easily remember your tempo. Once you identify which tempo fits your movement best, you can select music for your tempo from the Tempo Tunes library.


Technical Questions


> Back to top

General

Q: What are the System Requirements to use Tempo in Motion?

A: You can view the System Requirements here. You can also access the System Requirements page by clicking on the Terms of Use and selecting the link 'System Requirements' on top of the page.

Q: Which Internet browsers work best with Tempo in Motion?

A: Firefox 3.5+, Internet Explorer 8.0+, Safari 2.0+, and Google Chrome.

Music

Q: Can you explain the meaning of the different icons in the Tempo Tunes section?

A:

faq-VF This icon indicates that the prompts in the 'Click Pattern' of the tune are by a female voice (FV).

faq-VM This icon indicates that the prompts in the 'Click Pattern' of the tune are by a male voice (MV)

faq-Tool This icon appears on the left of a Tempo Tune after you have added it to your library. It is a tool that you click and drag to move a track to one of your playlists.

Q: How do I add a tune to my Tempo in Motion music library?

A: Preview music for your tempo and simply click the button 'Add to Library' next to the track.

Q: How do I download music to my computer?

A: You will find a tutorial video on the 'Tempo Tunes' page. Just sign in to your account, select 'Tempo Tunes' on the navigation bar, and click on the button 'Video Tutorials' on the bottom left side of the page.

Q: How much hard drive space does an MP3 take up?

A: Depending on the length of the track, each Tempo Tune takes between 2 and 12MB.

Q: Where can I access my previous downloads?

A: As long as you don't interrupt your subscription, you can access all your previous downloads in your library. Just sign in to your account, select 'Tempo Tunes' on the navigation bar, and your will find the section 'My Library' on the top left side. You can select your entire library or browse by swing type, artist, or music genre.

Q: Can I re-download Tempo Tunes on my computer?

A: Yes. You can download your Tempo Tunes for your personal use as many times as you wish.

Q: How do I create playlists?

A: You will find a tutorial video on the 'Tempo Tunes' page. Just sign in to your account, select 'Tempo Tunes' on the navigation bar, and click on the button 'Video Tutorials' on the bottom left side of the page.

Q: Can I download an entire playlist?

A: Yes. Go to 'My Library' in the Tempo Tunes section and click on 'Playlists.' Select a playlist. A new page will display all the songs of your selected playlist. Click on the orange button 'Download All' at the right top of the playlist.
The playlist will download as a zip file. It should appear on your desktop as a folder containing your MP3 files. You can play your tunes with your default music application, or drag the files in your music application library (iTunes, Real Player, or Windows Media Player). Please keep in mind that the time it will take to download will depend on several factors, such as the size of your playlist, your operating system, and/or the quality of your Internet connection.

Q: How do I add Tempo Tunes to my MP3 player or mobile phone?

A: Tempo Tunes are in the MP3 format and should play on any digital device capable of playing audio files. Consult your device manual for instructions on syncing and transferring MP3 files.

Downloading tracks to your player is usually a two-step process:
First, download/sync MP3 files with your music application program (iTunes and Windows Media Player).
Then, sync your music software with your player. This puts the Tempo Tunes onto your player.

Q: Can I access my Tempo Tunes without transferring them to my iPod or mobile phone?

A: Yes. You can stream your playlists directly from your smartphone or MP3 player with Internet access (such as iPod Touch®). Our website is accessible from any Wi-Fi, or 3G+ network.

Tempo

> Back to top

Q: How do I use the Tempo Finder?

A: You will find a tutorial video on the 'Test your Tempo' page. Just sign in to your account, select 'Test Your Tempo' on the navigation bar, and click on the button 'Video Tutorials' on the top right side of the screen.

Q: How do I use the Tempo Analyzer?

A: Like for the Tempo Finder (above), check the tutorial video in your account.

Q: How do I upload videos of my golf swing?

A: To upload a video, you need to use the Tempo Analyzer. Follow the prompts in the Tempo Analyzer window. Please, keep videos under 20mb and/or 30 seconds.

Q: Which videos are kept in my Video Storage?

A: Once you have analyzed your video in the Tempo Analyzer, you have the choice to save it in your Video Storage. Just give your video a name in the form at the bottom of the Tempo Analyzer window, and click on the 'Save Video' icon. The latest uploaded video will take precedence over the older one/s.


Your Account


> Back to top

Q: I forgot my password. How do I retrieve it?

A: On the 'Log In' form, click on 'Forgot Password?' Enter the email address associated with your account and click on the button 'Get Password.' A new password will be sent to you. If you don't see an email from Tempo in Motion, make sure you check your Spam or Bulk Mail folder.
Since the password we send you is a code, you may want to change it to a personal password easier to remember. Follow the directions below on how to change your password.

Q: How do I change my password?

A: After logging in to your account, click on the 'My Account' link at the top left corner of the page, and select 'Change Password' on the right side of your screen. Just follow the prompts.

Q: How do I change or update my credit card?

A: Log in to your account, click on the 'My Account' link at the top left corner of the page, and select 'Edit Payment Method / Billing Address' on the right side of your screen. Fill in the form and click the button 'Update Account.'

Q: How do I change my billing address?

A: Follow the same instructions as for the change or update of your credit card (just above.)

Q: How do I change the email address associated with my account?

A: Log in to your account, click the 'My Account' link at the top left corner of the page, and select 'Update Email Address' on the right side of your screen. Follow the prompts.

Q: How can I see my billing history?

A: Log in to your account and click on the 'My Account' link at the top left corner of the page. Select 'Billing History/Statements' on the right side of your screen.

Q: How can I cancel my subscription?

A: Sign in to your account, click the 'My Account' link at the top left corner of the page, and select 'Cancel Subscription' at the bottom of the 'My Subscription' section. Just follow the prompts.

Make sure that you download your tunes to your computer before you cancel your subscription. Tempo Tunes purchased during your subscription will continue to play and are yours to keep.

Q: Can I share my account with someone else?

A: No. Your account is personal and sharing it is a violation of our Terms of Use.


Customer Service


> Back to top

Q: How can I contact Customer Service?

A: You can send a message to our Customer Service from our Contact Us page.
Artists and affiliates, please contact us directly from the contact form within your account.